FAQ

Orders & Shipping

1. How long does processing take?

Processing can take between 3–4 days depending on supply and demand.

2. What shipping carriers do you use?

We ship via UPS. Domestic orders typically arrive within 5–7 business days after processing.

3. Do you ship internationally?

Not at the moment. Follow our social media to be notified when international shipping becomes available.

4. How do I track my order?

You'll receive a tracking number via email once your order has shipped.

Products

1. Are items handmade/one-of-a-kind?

Most items are handmade and one of a kind. Items can vary in style and materials.

2. Do you accept custom orders or commissions?

No custom orders or commissions at this time — follow us on social media for updates.

3. Are your products hypoallergenic?

No hypoallergenic products are available at this time — follow us on social media for new product updates.

Returns & Exchanges

1. What's your return/exchange policy?

Returns and exchanges are accepted up to 30 days after the delivery date. The customer pays for return shipping, unless the item arrives damaged.

2. What if an item arrives damaged?

Please report damages within 5 days of delivery. Email images of the outer packaging and the damaged item to: support@djheartsart.com. You will be contacted as soon as possible about a return or exchange.

3. Are sale items final sale?

Sale items may be returned for a refund of the sale price, or exchanged for an item of similar value. Clearance items are final sale and cannot be returned or exchanged.